Shipping and returns
Delivery times, who pays what, and how to send something back. Orders ship from India to addresses in the United States.
From dispatch, to addresses in the United States
No customs charge is passed to you on delivery
From the date the order is delivered
A prepaid label is issued with every approved return
Dispatch, transit, tracking, and customs.
Getting the order to you
Orders are dispatched from Himachal Pradesh, India. Stock items leave within two business days of payment clearing, and delivery to a United States address takes seven business days from dispatch. Business days exclude Sundays and Indian public holidays.
A tracking reference is emailed when the parcel leaves us, and it remains live through the international leg and the final domestic delivery. Someone may need to be present to sign, depending on the value of the consignment.
We pay all import duties, customs charges, and brokerage fees on shipments to the United States. The price shown at checkout is the total you pay. No carrier will ask you for money at the door, and any request to do so should be refused and reported to us.
We ship to residential and business addresses in the United States. We cannot ship to PO boxes, freight forwarders, or military APO and FPO addresses, because those routes break either the tracking chain or the duty arrangement above.
Check the delivery address carefully before completing checkout. Once a parcel has cleared export it cannot be redirected, and an incorrect address will usually mean waiting for the consignment to return to India before it can be sent again.
Customs inspection, severe weather, and carrier disruption can push a delivery beyond the stated window. Where that happens we will tell you what we know and what the revised expectation is. If a parcel has not moved for ten days we will treat it as lost and either replace it or refund it in full, at your choice.
How money is taken, and how it is not.
Payment
Payments are processed by Stripe. Card details are entered directly into Stripe's payment form and are never seen by or stored on this site. Prices are shown and charged in United States dollars.
Payment is taken when the order is placed. If an item turns out to be unavailable after payment, the order is cancelled and refunded in full without waiting for you to ask.
We do not take payment by telephone or email under any circumstances. We will never call or write to ask for a card number, a bank detail, a one-time code, or remote access to your computer.
We also do not handle subscriptions. Nobody from this site will ever contact you about renewing, activating, or updating payment for satellite radio programming. Any message claiming otherwise did not come from us.
Window, condition, process, and refunds.
Sending something back
You have 30 days from delivery to return an item for a refund. You do not need to give a reason, and we pay the return postage.
- The item must be complete, with all accessories, cables, hardware, and documentation supplied.
- Original packaging should be included where possible. Opened packaging is fine; the item is not.
- Items may be inspected and handled as you would in a shop. Items that have been installed in a vehicle, cut, wired, or otherwise modified cannot be returned.
- Where the manufacturer's serial or warranty seal has been broken, the return may be refused.
- Email info@srsxmcarradio.site with your order number and which items you are sending back.
- We reply with a return authorization and a prepaid shipping label, normally within two business days.
- Pack the item securely, attach the label, and hand the parcel to the named carrier.
- We confirm receipt on arrival and inspect the item within three business days.
- The refund is issued to the original payment method through Stripe.
Approved refunds are issued within five business days of the item reaching us and cover the full amount paid, including any shipping charged at checkout. Stripe typically takes a further five to ten business days to place the money back on the card, depending on the issuing bank.
If a return is refused because the item does not meet the condition above, we will explain why and send it back to you at our cost.
Tell us within seven days of delivery if an item arrives damaged, faulty, or is not what you ordered. Photographs of the item and its packaging help. In these cases we replace or refund at your choice, and nothing above about condition or packaging applies.
An order can be cancelled at no cost at any point before it is dispatched. Email us as soon as possible; once the parcel has been handed to the carrier, the return process above applies instead.
Who covers a fault after the returns window closes.
Warranty
Products are supplied with the manufacturer's warranty as provided in the box. Warranty claims are made to the manufacturer, and we are not a service agent for any manufacturer whose products we sell.
Because equipment is shipped internationally, a manufacturer's warranty terms in your country may differ from those attached to units bought through that manufacturer's local distribution. Read the warranty card supplied with the product, and write to us before making a claim if the position is unclear. We will help you establish where the claim should go.
Nothing on this page limits any right you have under consumer law that cannot be limited by agreement.
If something has gone wrong and we have not put it right, the complaints route and the designated grievance officer are set out on the contact page. Complaints are acknowledged within 48 hours and resolved within one month.