Who operates this site, how to reach us about an order, and how a complaint is handled.
Identity and registered address of the person selling on this site.
This site is operated as a sole proprietorship. The person responsible for every order placed here, and for the content of this website, is named below.
What we can help with, and what belongs elsewhere.
Email is the only channel for order correspondence. Quote your order number in the subject line so the message can be matched to the record. Messages are answered during Indian business hours, Monday to Saturday.
We sell hardware. We do not sell, activate, transfer, or administer satellite radio subscriptions, and we hold no customer account with any service provider. Questions about a subscription, a Radio ID, billing for programming, or an account must go to the service provider directly.
We also do not provide technical support, fault diagnosis, or installation guidance. Equipment faults are handled under the manufacturer's warranty by the manufacturer. Fitting should be carried out by a qualified installer.
No payment details are ever taken by email. Orders are paid for through the checkout on this site, and we will never ask you to send card or bank details in a message.
The complaints route required under Indian e-commerce rules.
In accordance with the Consumer Protection (E-Commerce) Rules, 2020, the following person is designated to receive and resolve consumer complaints relating to this site.
Mark a complaint clearly as a grievance in the subject line. Include your order number, the date of the order, and a description of the problem. You will receive a ticket reference with the acknowledgement, and that reference will be used until the matter is closed.
If a grievance is not resolved within the period above, a consumer may escalate to the National Consumer Helpline or to the appropriate Consumer Disputes Redressal Commission.